This Policy describes the practices followed by Collaborate respecting the collection, processing and disclosure of personal information concerning Collaborate customers and collaborators.
What types of information do we collect, how is it collected, and how does it use it?
1. User Provided Information
When you use the Services as a User, you may provide and we may collect Personal information that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, user name or other similar identifier, billing and account information, credit card information, bio picture, social media username/handle and any other identifier we may use to contact you online or offline. Personal Information also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual.
2. Visitor Provided Information
When you use the Services as a Visitor, you may provide and we may collect Personal information that we can reasonably use to directly or indirectly identify you, such as Internet protocol (IP) address used to connect your computer to the Internet as well as your name, email address and phone number in the event you complete an online contact page questionnaire.
3. Information Collected by Customers
A Customer or User may store or upload Customer Data into the Services, including, but not limited to, the following information related to their clients: name, date of birth, email, contact information, family information (including information relating to spouses, next of kin, their respective dates of birth, etc.), net worth, wills, powers of attorney and other key documents. Collaborate has no direct relationship with the individuals whose Personal Information it hosts as part of Customer Data. Each Customer and User is responsible that they have a valid legal basis for processing the Personal Information of their clients, customers, employees or third persons through Services. Each Customer and User is responsible for providing notice to its clients, customers, employees and third persons concerning the purposes for which Customer or User collects their Personal Information and how this Personal Information is processed in or through the Services as part of Customer Data. Where necessary under applicable law, each Customer and User is responsible for obtaining valid consents from its clients, customers, employees or third persons for processing their Personal Information through the Services before starting to process Personal Information.
4. Secure Information
Your secure information means your private, sensitive, personal information that you privately submit through the Services, including your financial information, legal information, and tax records. We do not in the course of our standard daily business operations have access to the content or details of any Secure Information you privately submit through the Services because it is encrypted. We will share your Secure Information only with your designated Read only or Read-Write access Collaborators as enabled by you. We take no responsibility for the security or use of your information as accessed by your Collaborators. Since we cannot control who you chose as a Collaborator or how they wish to use your information, we cannot be held responsible.
5. Non-Personal Information
Non-Personal Information does not, on its own, uniquely identify you or anyone else as a specific individual, but rather provides technical data, such as information about your interaction with the Services or about your browser. Non-Personal Information may include Aggregate Information, and Cookie Information, each of which is described in further detail below.
- “Aggregate Information” means statistical information about how, how often, and when you use the Services and your demographic information. We may use Aggregate Information in order to understand how and how often people use the Services, which in turn allows us to improve them, but never in a way that is personally identifiable.
- “Cookie Information” means information collected via cookies which enable our servers to recognize your web browser and tell us how and when you visit the Site and otherwise use the Services. Cookies are small pieces of data that are stored on your computer through your web browser when you access a website. Our cookies by themselves do not contain Personal Information, and we do not combine Cookie Information with your Personal Information to tell us who you are.
- While many browsers have an option to turn off the cookie feature (which may prevent your browser from accepting any new cookie or may allow you to decide which cookie to accept from any website on a case-by-case basis), we strongly recommend that you leave cookies active because the Cookie Information we derive enables us to provide you with the most advantageous and attractive features of the Services.
Does Collaborate share the information it collects or receives, and if so, with whom and why?
1. Sharing with Read Or Read-Write Collaborators
We will share your Secure Information only with your designated Collaborators as enabled by you. We are not responsible and have no control how your Collaborators may use this information. We suggest that you consider who you choose as your Collaborator and review regularly to ensure that if circumstances change that you update your Collaborators. If you have invited a Collaborator with Read-Write access, you understand that the Collaborator can view, edit and administrate all parts of your estate plan.
2. Sharing with Financial Advisors or Partner Providers
Financial advisors or Partners may access your information to the extent you have invited them as a Collaborator. From time to time, we may communicate with the Collaborator to provide them with information to better service you. Any information shares shall only be generic information and not particular to your circumstances. All financial advisors or Partner Providers shall be contractually bound to protect the confidentiality of your Personal Information in accordance with their governing body. For the avoidance of doubt, we don’t share any of your Secure Information with Financial Advisors or Partner Providers unless you have designated them as a Read or Read-Write access.
3. Sharing with Agents
We may share certain of your Basic Information with certain partners or service providers we use to perform, facilitate or improve the Services (collectively, “Agents”), but only in order for Collaborate to be able to provide you the Services. All of our Agents are contractually bound to protect the confidentiality of your Personal Information.
We may also share non-personal Aggregate Information with our Agents so that they understand how and how often people use our Services and their services, which in turn allows both us and them to improve.
We do not share your Secure Information with Agents.
4. Sharing with Acquirers
5. Sharing pursuant to applicable law
Other than sharing with your Collaborators, Agents or Acquirers as described above, we can only share Personal Information, including your Secure Information, in the limited circumstances described below relating to your abuse or misuse of the Services or legal process.
a. If we believe that you have misused or abused the Services or the Personal Information of any other user, or have attempted to interfere with or harm the Services, we will investigate and cooperate with appropriate law enforcement officials, which may include sharing your Basic Information with them in order to protect our rights or property or that of other users, Read Or Re-Write Collaborators, Agents, and others. We will give our full cooperation in any legal process or criminal investigation into any misuse or abuse of the Services.
b. We may also share your Personal Information solely to the extent required by law to comply with a subpoena or analogous legal process or governmental request; while this may include certain of your Secure Information, rest assured that we will never willingly share any of your Secure Information unless required by law. We may also share your Personal Information as otherwise necessary to protect our rights or property or that of other users, Read or Read-Write Collaborators, Agents and others.
c. We will promptly notify you if we receive any request for your Personal Information or Secure Information from any governmental entity or other third party pursuant to a subpoena or analogous legal process before sharing any such requested information, unless we are legally prohibited from so notifying you or we have a good faith reason to believe that such sharing is or may be necessary to protect someone’s life, avoid serious physical injury or property loss or damage, or to prevent or investigate any ongoing crime.
How does Collaborate protect, safeguard and secure the information it collects?
The security, privacy and confidentiality of your Personal Information is of utmost and critical importance to us, which is why we have implemented a variety of industry standards, physical and technical protections to safeguard the security, privacy, confidentiality and integrity of your Personal Information, including without limitation your Secure Information.
Our platform is built using the highest standards for privacy and data security by leveraging from the AWS cloud security infrastructure. You information is encrypted using the same standard as relied on by banks.
When we collect, maintain, access, use, or disclose your Personal Information, including without limitation your Secured Information, we will do so using systems and processes consistent with information privacy and security requirements under applicable federal and provincial laws. Your information is stored in servers within Canada that has 24/7 physical and biometric protections, firewalls, intrusion detection systems, and an array of other technological safeguards and security certifications.
Nevertheless, no website operator can guarantee that its security measures or safeguards will be 100% effective, and Collaborate cannot guarantee absolute security of any of your Personal Information, including without limitation your Secure Information. COLLABORATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS, HACKING OR OTHER SECURITY INTRUSIONS OR FAILURE TO STORE OR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY DATA OR INFORMATION, INCLUDING WITHOUT LIMITATION SECURE INFORMATION.
If we discover a security incident that compromises your Secure Information, we will let you know about it in accordance with applicable law. Please notify us immediately of any suspected or unauthorized use of your password or account or any other such incident by contacting us through our help center.
How to contact us
You may send your questions or concerns regarding the Policy to the Privacy Officer at email@example.com .